Salon Guidelines

OUR COMMITMENT

We will provide you with the safest environment possible.

OUR SALON

• We have undertaken a thorough review of our salon and the services we offer.
• We will be limiting the amount of clients in the salon at one time.
• We have rearranged our waiting, reception and treatment areas to ease social distancing.
• All items of equipment are  cleaned before and after every treatment. This includes all metal instruments brushes bowls and tweezers.
• One use disposable items will be used where necessary.
• We no longer offer magazines however you are welcome to bring your own.

OUR TEAM

• We have conducted training to ensure all team members care for our customers in a safe, hygienic and professional manner.
• Staff will uphold safe standards while interacting with all clients and colleagues alike.
• We  provide our staff with single use masks, gloves, and safety glasses and disposable aprons, to be used where necessary and offered to you at your request.

GUEST ARRIVAL & RECEPTION

• We ask you to complete our TREATMENT CONSENT FORM
• Where possible we will escort you straight to the treatment area/room to avoid congestion in the waiting area.
• We encourage card or other cashless means where possible.

WE ASK YOU, OUR CUSTOMERS

• To have a tint tests every 6 months and, or if you have had a positive Covid test or Covid symptoms since your last tint treatment.
• Not to be late.
• To use hand sanitiser on arrival.
• Please turn up alone, do not bring children, friends or family members with you.
• Please do not bring personal items with you, eg, large bags, shopping, and parcels.
• Please give 24 hours notice for all cancellations. A fee of 30% will apply to late cancellations or non-arrivals, and treatments previously booked in which you decide not to have on the day.
• Please cancel your appointment if you feel unwell or detect any virus symptoms or if you have a positive test result. We will have to ask you to politely leave the salon if you have a persistent cough or cold when you attend. (Our regular cancellation policy will be suspended on these occasions). It is our commitment to other clients and staff to keep them safe from any potential cross-infection. Thank you for your understanding in this matter.

VOUCHERS

• We offer both physical “Salon printed” vouchers or emailed e-vouchers. All vouchers are valid for 9 months from date of purchase.
• Please mention when booking if your will be using a voucher to pay for your treatments and quote the expiry date of Salon Printed vouchers or date of email delivery to yourself for an e-voucher quoting the 16 digit ref.
• When paying with a voucher you must either bring it with you or quote the e-voucher 16 digit code.
• We can not accept expired vouchers as payment.
• You can not you a voucher as payment for another voucher.

We are happy to discuss any of your individual concerns, please feel free to speak with a member of staff.

We reserve the right to amend or adjust our guidelines based on Government policy and research to protect the safety of all our staff and clients.